What is Virgin Media Web Safe? Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Hi there, Websafe has stopped blocking websites. I have a similar issue. Chrome Router Smart TV More. 1. in Security matters yesterday; Web Safe Parental Control Not Working. on 09-07-2023 22:56. 296. com. 4. Three titles to fight for. 1. 67. Sorry to hear about this issue with changing your safesearch settings via My VM 👉 virg. Hello, This very strange as unable to reproduce the origin of this redirect you all talking about. Hello, I am having this problem too. Malicious software can be hidden in other seemingly harmless software and downloads, such as torrents, apps or screensavers. Pick a category to get started. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. If you’re not using your own device, read our help on private browsing before you sign in. 0 that contains your default network information. com is returned as 81. Have also followed the oft-posted link to the 'old' webpage. Hi, I've noticed the VM web safe is not working properly. Your account. I've accessed websafe before but now when I select 'manage websafe settings ' it reverts me back to the service status screen. Top offers; Discover Virgin Media; Broadband deals; Broadband, TV and phone deals; Broadband and phone deals; Broadband only deals; Broadband and TV deals; Fibre broadband deals; Help. The first is categories. Websafe, which includes Child Safe and Virus Safe, is free to all Virgin Media O2 broadband users. Report and replace it. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for example Setup. In order to avoid future infections on your home network it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. 220. 67. 1) I thought the results wouldnt show but they did. on 02-09-2023 18:58. 8. . Billing and payments. 6 - 6. Manage Your Account. Highlight the show you want. 67. You’ll need your policy number, which is just your mobile phone number – nice and easy! You’ve got seven days to let us know about any stolen, damaged or lost phone. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Sign in Email address Please enter your email Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Learn more. Options. in/myVM . If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. on 10-02-2023 18:14 Hi all. For now we can say that the Virgin Media interface and system is very similar to the providers above. Tested it out today via a simple Google search. Hello, I am having this problem too. My Virgin Media, making managing your account easier with all your information in one place. Remove mcafee and install the virgin media security package. Call +44 7953 967 967. @ntlworld. Phone. Reply. Top offers; Discover Virgin Media; Broadband deals; Broadband, TV and phone deals;. Go to My Apps. sign in here Login to My Virgin Media | Virgin Media using authentication credentials of account holder. 26 February 2010 at 2:21PM. Options. Virgin Media. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. , S. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. With the hub in modem mode do I need to hardwire into it to enable. I activated it yesterday, & it confirms my settings. See where this Helpful Answer was posted. If you're still having issues changing your settings, please let us know. The research comes as more people than ever are falling for scams online. All Rights ReservedContact the site operator for further help. 4. Home Phone. org. Tested November 2023. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. If you would like the Web Safe settings changed, let us know as this can be a work around for now. The message will appear within the purple envelope icon. My Virgin Media makes managing your account easier with all your information in one place. These changes affect all Virgin Media email addresses ending in the following: @virginmedia. To find out how broadband on Virgin Media has never been better, take a look at our 'Speed Upgrade' tab. Things to note: If you are on a promotional offer we will honour it. Payment is non-refundable (unless you cancel within 7 working days). One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. 168. 67. My Virgin Media App. Hopefully when that thread concludes it will also resolve your issue. Your previous Web Safe settings will remain active. 0 Kudos Reply. try going to if Web Safe is on this site should be blocked. At least 30Mbps download speeds in every room or £100 one-off credit. Click on Disable Channel Optimization and then on Apply changes. Hi there @cheezdude . 1. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. My Virgin Media, making managing your account easier with all your information in one place. 29 minutes ago. Virgin Media and you have confirmed Child Safe is on. Sign in . Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsOur 1TB TiVo box has six times the storage of our V+ HD Box, giving you around 500 hours of standard TV or around 100 hours of HD TV. . Doesn't work in Igconito, Chrome Browser, Edge or Safari. Virgin Media has worked with the UK Council for Child Internet Security (UKCCIS) to develop five top tips for parents regarding child safety. This allows you to choose the type of content you can restrict. Any website unsuitable for children is blocked by default. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. Options. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. Your TV pack is now called Full House TV. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. Select your channel and press or to scroll back through the history of shows. That’s because we both believe digital technology has the power to give disabled people a voice, help them live independently and unlock. The computers and devices you wish to authorise are set up so that. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. Thank you, I have found where I can change the DNS, but as I am not really sure what I am doing I have put some details in but it won't accept and save. I have the hub 3 in modem mode using a TP Link router for better wi fi. When the mouse is over that option, there should be a URL that shows in the bottom left hand corner of the page. 8 and/or 1. You need F-Secure SAFE – our award winning internet security package. Learn how you can change Web Safe. Get Internet Security powered by F-Secure on unlimited devices for £30 a year, with your first 3 months free. Contact the site operator for further help. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. Hi Chris1954, Thank you for reaching out to us in our community and welcome, sorry to hear you are facing issues trying to change your Web-safe settings, have you tried clearing all cookies and cache then trying again? Regards. Enter your credentials and press OK to log into the router settings menu. Every attempt bounces me back to the 'My Account' page. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. This lets you manually addTo help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. We'll go over how to set up the filter, what. @ntlworld. Once you’ve got all the bits and bobs in the right place, you can call our activation centre to activate your services on 0800 953 9500. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. . Virgin Phone Switchover. Best VPNs for Virgin Media — Full Analysis (Updated in 2023) 1. . Click on Plan and device. 194. If you want to know more, the updated sections are 6. I censored my connection information but you can follow these guidelines easily in min. To celebrate reaching 2 million TiVo customers we thought it would be a nice surprise to send the lucky customers a little treat on installation day – and what a treat it was. We would like to show you a description here but the site won’t allow us. Changing network settings to use any Public DNS should re-gain full access for the device. What value is shown for AS Name when you visit If it is not Virgin Media then you need to look at why your network's / device's DNS is different. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. 100; access to the VPN site is blocked, i. Welcome to the community forums. 6 - 6. Tried numerous times to switch off the recent web safe addition from Virgin Media banning access to most web addresses. com. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. 8. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. 11 March 2014 at 10:05PM edited 11 March 2014 at 10:13PM. IP Address for protonvpn. If you're still having issues changing your settings, please let us know. I've been on the phone 5 times for nearly an hour each time. ” This is generally a useful feature; however, it can sometimes deem VPNs as unsafe and will block them. Web Safe blocks websites at a network level, so they can't be accessed by any device connected to your router. Mobile customers can also use the app to keep on. Connect to the router with a LAN cable. Select each tab you want restricted to on. My Virgin Media App; Virgin Media Connect app; Virgin TV Go app; Virgin TV Control app; Virgin Media Store app; Virgin Media Mail; Gadget Rescue; Sky Sports app; Home Works; Web Safe; Virgin Media Internet Security; Google One1 REPLY. And get set to blitz all 4 series of Suits. Anyway, I recently moved house (August) and kept the same package. For a single one, you may be able to get an exemption. Select SPAM Settings. Exclusive student broadband deals with an '. Virgin Media takes online safety seriously. The only gripe is that I cannot reliably get to the "old" websafe setup page - sometimes I get the new (broken) version. 6 - 6. My Virgin Media, making managing your account easier with all your information in one place. On your laptop browser can you go to the Web safe page of your online account and move your mouse so that it is over the 'Online Security' option. 8. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereDNS Certification Authority Authorization (CAA) Policy found for this domain. We would like to show you a description here but the site won’t allow us. Websafe settings show as off, but I'm still not able to access any content this blocks. Parental controls are a set of tools designed to protect and keep children safe online. Then check that you are not using a VPN, and that you are using the Virgin Media DNS servers (they are 194. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings!. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. I'm very sorry to hear about the issues you're having with this. Options. Users. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. Options. These tools can be installed across all devices, including mobile phones, computers and consoles. See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime. Access your bills, diagnose faults and manage your package. on laptop and moibile, including private browsing. on 01-02-2023 14:12. For example, Web Safe will work with any devices using your home broadband network but not if you’re using 3G on smartphones or tablets. NordVPN is a trustworthy VPN solution brought to you by Tefincom & Co. See what superfast Virgin Broadband can do, get tips to keep your broadband speedy and reliable, and see your devices come to life. Web Safe will automatically be turned on for customers joining Virgin Media after 16 May 2018. Joining in. If you changed the computer's network settings to use any Public DNS does that re-gain access. virgin. 100. Explore Websafe and F-Secure Safe. Bypass Child Safe & Virus Safe. It only appears when using Microsoft Edge as the browser. The. I am going to drop you a private message now to collect some more information and investigate further, keep an eye on your inbox for a. 8. Web Safe only works on devices connected to your Virgin Broadband at home. 0. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Virgin Media parental controls are the tools we offer to help keep your family web safe. VM BB TV Landline. Use a proxy website like Anonymouse or something. Cable operator Virgin Media has issued a brief apology after an unspecified number of their customers suffered problems accessing websites due to a fault with the ISPs Web Safe (Parental Control) service, which uses network-level filtering to block “potentially age-inappropriate websites” from the eyes of children. Thank you, I have found where I can change the DNS, but as I am not really sure what I am doing I have put some details in but it won't accept and save. The service is headquartered in Bucharest, Romania, and is subject to its jurisdiction only. Virgin Phone Switchover. If your websafe option is off, then the toggle will be greyed out. , that can help you bypass Virgin Media IPTV blocking. Search for "Network status" and open the app (it should be within Settings) 2. Home Phone. Child grooming. 9. To confirm this is the case browser to from the device and confirm reported AS Name value is Virgin Media; NB Apple's Private Relay service bypasses Web Safe-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Accessibility; Help getting started;Thanks for coming back to us NetWizard, So I can take a look at your account and make sue the web safe has been switched off correctly from our end, I will pop you over a private message. 99. Jim__d. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. 220. Blocking techniques vary from one Internet service provider (ISP) to another with some sites or specific URLs blocked by some ISPs and not others. Taken off Virgin security and any other I think! Rebooted; Reloaded; and all to no avail the program loads to circa 77% then fluctuates but hangs at circa 99%. 5. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. Websafe is blocking websites while the setting is turned off in settings. Unlimited online protection for all your devices for just £3 a month, powered by F-Secure. We want you to have a great time online without worrying about viruses, malware, phishing and other nasties. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Unless virgin is specifically blocking the IPs of your. I have a similar issue. Customer since 1993. Take a look at the pull-out tab on the side of the Hub 3. Kishinev93. As Virgin Media customers, you may have the right to apply to the High Court to vary or discharge the Court Orders below if you are affected by the blocks which have been imposed. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. Just to confirm, are you making these changes to your Virgin Media websafe via the online account, or through a browser or 3rd party security software? Here to help 🙂. To get around this, you need to turn Web Safe off. All devices would need to be re-connected to the WiFi. Checking other resolved questions on here I've tried t. How can I resolve this as all answers on similar posts seem to be answered in pms which doesn't help DanText message from virgin media? in Security matters 07-10-2023 Parental controls - can't block specific website in Switched On Families 27-09-2023 Websafe not blocking in Switched On Families 26-09-2023Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. Or you can select the Catch Up & On Demand option from the Home menu and take your pick. on 02-09-2023 18:58. Thanks VM for getting the old websafe interface back. Entertain me; Broadband Deals. It's also important to keep your Hub 3 upright, with its light facing out towards the room. The service is headquartered in Bucharest, Romania, and is subject to its jurisdiction only. Checking other resolved questions on here I've tried t. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. Malware can also record or steal information like bank details or account logins. Virgin Media 'Web Safe'. 8. I am a Virgin Media customer and I have tried to install FS but failed. Access your bills, diagnose faults and. I'm able to access online account and change the Web Safe Settings. Try computers with Cisco’s OpenDNS using 208. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. We think it’s a great way for you to control what your kids see on the web. ExpressVPN. 0 (or Super Hub 3) shares the same vertical form factor as its predecessors but adopts a more industrial, harsher, utilitarian design. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. FYI Web Safe only works if Virgin Media's DNS is being used. VIRGIN MEDIA has announced a new bonus for full fibre and telly customers which should keep their smartphones, tablets, laptops and desktop PCs safe from attack. 3 weeks ago. hi , i have tried various browsers and all do the same thing , when i try and turn on websafe it just flicks back to the off positiio and - 5392999. Any attempt bounces me back to my account page. I am so sorry to hear you are facing these issues updating your settings, I would be happy to take a look into this with you via a PM. com. 4. If your site is blocked by a majority of ISPs, it may be that there is a. Web Safe; Virgin Media Internet Security; Google One; Upgrades & products. on 18-01-2023 20:59. Learn moreon 08-09-2022 20:58. Here’s how to turn on or off parental controls on an iPhone. Hi, I cannot enable Web Safe/ Child Safe. Options. Stream from Virgin Media. I’m new to Virgin but trying to access websafe to control the parental control settings but the page just sends me back to the home page - 5241832. 10. Virgin Movies is the first place for Virgin Media customers to catch the latest blockbusters, with hundreds of films to choose from, many in HD and some the same time as the cinema. Last edited: Aug 21, 2022. That’s where your Virgin TV box comes in: a seriously clever bit of kit built to help you search, save and stream the TV you love. See. All Rights ReservedHow to access advanced settings. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. Connect to the router with a LAN cable. That’s why, at Virgin Media we’ve partnered with Scope. Have ensured no updates for windows. on 01-02-2023 14:12. Not happy that I'm still; paying full amount for half the s. 6 - 6. e. ↑ Switched on Families: tackling the big issues when it comes to kids and the web, Virgin Media, 2014-02-28; ↑ Virgin Media adds network level parental controls to help keep kids safe online, Think Broadband, 2014-02-28; ↑ Safe from the start – how we’re helping protect families online, Virgin Media, 2018-05-18Re: Can’t access web safe. You can register for My Virgin Media once you receive your welcome email, 2-3 days after placing your order. 8. Everytime i save my changes it resets my settings so that nothing is blocked. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. Follow these easy steps: 1. You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. 1. Select Parental Controls in Virgin Media Web Safe. Click on "Network and Sharing Centre", and click on the blue text next to "Connections:" (that's the name of the network interface on your device) 3. How to pay my Virgin Media bill. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. . Kishinev93. For more tips on how to keep your kids safe online, visit Internet Matters. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. Enter your credentials and press OK to log into the router settings menu. If you want to know more, the updated sections are 6. See. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. Login in the the Virgin Media online account and try the to enable websafe. Try. Try ExpressVPN >. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanksWarrington vs Frampton. Forum Team. One legend. 27 minutes ago. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. Stay. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides. Open Advanced settings. 5. Bills may be paid to Virgin Media Payments Ltd by any of the following methods: most major credit cards or debit cards on-line;Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. Only chat with people you know in the real. From the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. 26 February 2010. I wouldn. Here you’ll find all the help you need for Virgin Media related problems and issues. Hello My account number is [removed] When I click at I land here - 4960465 - 4A similar issue raised here, Re: Websafe not blocking apps on iPhone and iPad e. Hi, I've seen this problem mentioned so many times but nobody's 'fixes' work. Every attempt bounces me back to the 'My Account' page. 159. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. Enter your account details. Here you’ll find all the help you need for Virgin Media related problems and issues. Preferred DNS 192. Every time I'm told to wait 24hours each time to get this fixed, which still hasn't worked. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. Manage Your Account. Have you tried adding the VPN site and other URLs it might need to My Virgin Media > Update settings > Online Security > Web sites > Add (located under Allowed Websites )? --. Options. Stream from Virgin Media. Top offers; Discover Virgin Media; Broadband deals; Broadband, TV and phone deals; To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. This has been the case for a few weeks and I have been unable to access websafe settings. Just joined. Login to the Virgin Media online account in a web browser. I have WebSafe ChildSafe enabled, and use it to block websites (including roblox. This video is about how to use any website that has been blocked by Virgin Media. Sorry to hear about this issue with changing your safesearch settings via My VM 👉 virg. Open a Web browser (e. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. That’s where your Virgin TV box comes in: a seriously clever bit of kit built to help you search, save and stream the TV you love. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. You can get it free for 12 months by registering or signing in to your My Virgin Media account and go to. 222 and 208. We would like to show you a description here but the site won’t allow us. Post ReplyWatch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. 4. I've phoned Virgin multiple times, gotten a new hub but nothings worked. ac. Go to My Apps. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. You may want to start by seeing what your site report looks like using a tool like Blocked. on 18-09-2023 19:38 I'm guessing this earlier thread. 0. 24-10-2022 12:58 - edited 24-10-2022 12:58. We would like to show you a description here but the site won’t allow us. If you do not pay your bills on time, Virgin Media also reserves the right to charge you a late payment fee of £10 (as at January 2007). Step 2. This is what I tried to enter. Click: Settings. 168. Virgin. co. We would like to show you a description here but the site won’t allow us.